At UBA Group, we use cookies to help ensure that our website and services work effectively. These cookies are necessary and are set automatically. We use cookies to personalise your experience and improve our website based on your usage. These cookies are optional, and you can specify which types you want to accept. To do so, click ‘Settings'. If you want to allow all optional cookies, click 'Accept All'.

To learn more about how we use cookies click  Cookie Policy - (ubagroup.com)

At UBA Group, we use cookies to help ensure that our website and services work effectively. These cookies are necessary and are set automatically. We use cookies to personalise your experience and improve our website based on your usage. These cookies are optional, and you can specify which types you want to accept. To do so, click ‘Settings'. If you want to allow all optional cookies, click 'Accept All'.... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Help Centre

The UBA Customer Fulfillment Center is a 24/7 one-stop shop to help you with your inquiries, complaints, and requests for our products and services.

You Speak, We Listen, We Act.

It is manned by skilled and effective agents to accurately deliver high-quality service to UBA customers and prospects alike.

UBA Customer Fulfilment Centre

We offer services that meet our customers’ everyday banking needs, such as:

Account Balance Inquiries
Information on UBA products and services
ATM card block requests
Card transaction disputes
Online banking inquiries
Stop-cheque instructions
Statement-of-account requests
Card PIN re-issue requests
Online banking password resets
Resolution of complaints that span our different products and services

 

 

UBA's Policy

This privacy policy regulates how personal information can be used by United Bank for Africa (UBA) Plc and Group of companies.

Customer Feedback Survey

Dear Esteemed Customer,
In our bid to meet your service expectations, we solicit your feedback on the quality of our service delivery.
Kindly take a few minutes to complete this questionnaire. Be assured this exercise will not take more than five minutes to complete.

 

Help Videos

Play Video
Play Video
Play Video
Play Video

Contact

If you have an inquiry, request, complaint, or suggestion, please call us on: +232 78 200 200
or email cfc@ubagroup.com / digitalbanking-sierraleone@ubagroup.com

 

 

Digital Banking

Discover more

Diaspora Banking

Discover more

Personal Banking

Discover more