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Mobile Banking
UBA is providing a completely enhanced mobile banking experience to its customers with this new app.
Discover the freedom of Mobile Banking
UBA mobile banking gives you unrestricted and secure access to your account, anytime, anywhere, on your computer, tablet, smart phones, or any internet-enabled devices.
Control
Manage all your accounts, cards, bills and more from a single dashboard.
Flexibility
Wherever you are, whenever it may be, you are never without options; everything you need is right there.
Support
Sort out transaction disputes and locate a branch or ATM close to you with the UBA Mobile App.
We're Always Here to Help
Features
- Quick log-in within a few seconds with the biometric option on devices that support this feature.
- Faster navigation with the sliding menu available on all user sessions.
- Fewer, more intuitive screens enhancing user experience.
- Quick selection of phone numbers from device contacts list for airtime top up.
- 24-hour customer service support via live chat.
- ATM/Branch locator.
- Favourites list creation for easier transactions.
- Automation of OTP received via SMS on transaction screen.
- Auto reminders for recurring bill payments and transfers.
Make Banking a Brand New Experience
We never stop looking for new ways to make banking simpler, smarter and better.
UBA Mobile Banking Service gives you unrestricted and secure access to your account, anytime, anywhere tablet, smartphones or any mobile device. Welcome to banking on the go!
All the Basics, Covered
Put it in your pocket
Download the UBA Mobile app today and access you money anytime you need it.
Our Mobile Banking App lets you carry your bank with you wherever you go. You can perform transactions and manage your bank account(s) from your mobile device.
Pay Bills
Settle your bills from the comfort of your fingertips. Pay for internet services, utilities, school fees, investments and insurance, tax, transport and toll payments, mobile money, and so much more.
Move Money
Quickly transfer money either within you own UBA accounts, other UBA accounts or to accounts of other banks via NIP & NEFT. This is especially handy when you’re on the move.
See Transactions
Easily find transactions using transaction history feature. Keep an eye on cash inflows and outflows so you know what is going and where.
FAQs
For additional enquiries, please contact our 24/7 Customer Fulfillment Centre via cfcsierra-leone@ubagroup.com,
+232 78 200 200or Live Chat available on the log-in screen of the app
If you are out of data or in a weak internet region, you can still use our push and pull service. You can dial
#144*6*1# to move money from your account to Mobile money wallet
To do this, click on New Mobile Banking Customer? tab. You will have the following options to sign up using:
- UBA Debit Card
- UBA Prepaid Card
- UBA Account + Secure Pass
Note: If you already have a Secure Pass (token) for UBA Internet Banking, it can be used here - Continue Branch SignUp
Note: For Branch sign up, visit any UBA Business Office.
When you change your device and/or download a new app, your profile may become temporarily inactive. This is to prevent unauthorised access to your account. You may be prompted to be re-registered on the new device, simply proceed with the instructions.
If you forget your password, the app will prompt you to reset your password. You can also use the Having trouble entering the App? tab on the log-in screen
You can change your PIN by clicking on Change PIN under the Setting menu (after login)
- Download UBA Secure Pass from the apps store
- Activate the app, set your PIN and you are good to go!
For self-administration on UBA Secure Pass, click here
Note:
a. You may need may need to visit a UBA Business Office if you are prompted that “The user you specified is not eligible for One-Time Password (OTP) login”
b. The same secure pass can be used for both UBA Direct Banking and Mobile Banking
The following transaction limits apply:
PIN – N200, 000/day
OTP – N200k per day
Secure Pass – N1miliion/day
Note: For higher limits, up to N5million per day, you will need to visit any of our Business Offices or contact CFC to execute an indemnity. Please note that these limits are as regulated by the CBN.
Yes, when doing your transactions, there is a tab for save to favorites list to add your favourites. You can then be selecting from your favourite list in subsequent transactions.
Note: Your favourite can be edited/deleted from settings, by sliding the favourite to the left.
After you log in to the app, select the account or card you would like to view and click on Statement to display your transactions. You will be able to view your last 6 months statement.
You can check the location of the nearest UBA ATMs and know if the ATMs are active (i.e. dispensing cash) or inac tive (not dispensing cash). You also can take a tour to know what you can do with the mobile app and contact our 24/7 CFC via phone, email or Live Chat