Meet Daphne Roy-Johnson Business Manager Adelaide Street Branch

 

 

 

 

UBA is a ‘GREAT PLACE TO WORK’! Working with the Adelaide Street team is truly fulfilling. In my team, there are more male workers than females. In a total of thirteen (13) staff, there are only four females. As a female leader, dealing more with the opposite sex, I am not challenged with dealing with mood-swings and unnecessary emotions otherwise I would have been having dealing with female staff. However, I have to often use strong hands and voice, (some of the time), to keep the park of lions in tune with expected results.

Morning routine -Every morning as we assemble at the banking hall downstairs, we quickly connect to pray and begin to gracefully switch over to ‘work-mood’, having the branch’s target at heart. We are all quickly reminded of our individual targets and that of the branch. We never cease to train, coach, mentor and share experiences daily. It is at those morning meetings; we proffer solutions on how to ‘wow’ our customers and keep them satisfied.

Staff motivation-How you motivate staff?

On few occasions, I have given them a surprise breakfast. Seldomly too, those working on ATM weekend duty or public holiday rosters, ‘have tasted my hand’ on home food foo-foo and soriel (sawa-sawa), and I often tip them with SLL 10,000 or SLL 20,000 when they surpass expectations. I commend and praise when they do good and never hesitate to ‘bash’ them when they go wrong. I often tell them,
‘I chastise you because I love you and want to see the best out of you in the future.
They love, cherish and keep the tiny love notes I leave on their desks reminding them
on tasks or pulling them up.

Strategies in driving results -Some of the key strategies I employ in getting results are;

• I ensure I myself am involved in the task. We execute it together as a team thereby being in the know always.
• Apart from the branch’s target, I set higher personal targets challenging them to achieve often with a tagged reward.
• I don’t play the ‘BOSS’ type. I give them a listening ear ALWAYS and let them feel they are a part too. Respect is mutual, I often remind them.
• I entertain a nice blend/balance between work and play. We celebrate birthdays and other Anniversaries and don’t bend the rules. Giving some staff queries on poor performance have helped them focus more on the job – so I would say, it worked for me.
• Lastly, I do what I preach, and this gives them the greatest challenge to becoming like me. My smiles, sales report, convincing skills, warmth and accommodation are no less some other strategies working for me.

What motivates your work at UBA? On the job, MD/CEO, Chinedu Obeta inspires me! I have copied from him the ‘GO GET IT’ mentality and it is reaping the desired effect. I am also being motived by a lot of staff being of great support in persons like Cephas, Emmanuel, Samuel Corporate Services, Sahr Bendu, Marcus, Imran, HR and the bank’s driver assigned to me. I only wished some other EXTRINSIC motivations will someday soon be put on my plate because to whom much is given, much is equally expected.